ASTROLOGY WORLD - BOOKING & CANCELLATION POLICY

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Readings and Consultations

• Appointments are secured once payment has been received.

• All appointment times are stated in UK time unless otherwise specified.

 

Zoom Consultations

Clients are responsible for:

• Internet access

• Suitable equipment

• Attending at the scheduled time

Where technical problems arise on our side, a replacement appointment or refund will be offered.

 

In-Person Consultations

• Clients should arrive promptly.

• Where a client arrives late, the consultation may be shortened accordingly.
   

Client Cancellations

• More than 48 hours before appointment - Full refund or rescheduling.

• 24–48 hours before appointment - Rescheduling available.

• Less than 24 hours before appointment - No refund will be issued.

• Failure to Attend - No refund will be issued.

 

Cancellation Rights Under Consumer Contracts Regulations

• By booking a consultation within the statutory 14-day cancellation period, you expressly request that the service begin before the end of that period.

• Once a consultation has been fully completed, the statutory cancellation right is lost.

 

Practitioner Cancellation

Should Astrology World need to cancel an appointment, clients will be offered either:

• A full refund, or

• An alternative appointment date.

 

 

ASTROLOGY WORLD - REFUND POLICY

 

Digital Products

 

Digital products include:

• Astrology reports

• E-books

• PDFs

• Downloadable materials

• Online course materials

• Audio or video content

 

Upon purchase, customers expressly consent to immediate delivery of digital content.

Once:

• Access is granted;

• Download begins;

• Content is delivered;

the statutory right to cancel is lost.

 

Refunds will only be offered where content is:

• Defective;

• Corrupted;

• Unavailable;

• Not as described.

 

Personalised Reports

• Astrological reports, chart analyses and bespoke spiritual products are personalised items.

• Once work has commenced, orders cannot be cancelled except where legally required.

 

Physical Goods

Customers have a 14-day cancellation period beginning the day after receipt of goods.

Returned goods should be:

• Unused

• Complete

• In resaleable condition

Customers are responsible for return postage unless goods are faulty.

 

Faulty Goods

Nothing in this policy affects statutory rights under UK consumer law.

 

Workshops and Courses

• More than 30 days before commencement -100% refund.

• 14–30 days before commencement - 75% refund.

• 7–13 days before commencement - 50% refund.

• Less than 7 days - No refund.

• Where a client has completed part of a course and subject to the reason for not completing the remainder, a partial refund or transfer may be offered at our discretion, as an act of goodwill on our behalf.

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